Returns, Refunds and Exchange Policy

The Dash 14 day – Returns Policy

At Dash4it we know mistakes happen and plans can change but we want you to feel as comfortable as possible ordering through our site. For this reason, as well as our standard returns policy in accordance with the UK Distance Selling Regulations, we have introduced our own ‘No Questions Asked’ returns policy. Provided you return the item(s) to us in its original, unused and resaleable condition along with its original packaging…

We guarantee that if you change your mind for any reason within 14 days of purchase, you are free to return your item(s) to us for exchange or full refund

Please be aware that this policy does not extend to customised goods which are subject to our standard returns policy (see below).

Standard Returns Policy

Beyond our 'No Questions Asked' period we will of course, happily accept returns which satisfy the following criteria:

• The incorrect product was supplied by a pick/pack error on our behalf
• The item(s) was found to have a manufacturer defect or damaged upon receipt

In each of these cases we will be happy to offer either a replacement item(s) or provide a full refund for the item(s) as well as send you a freepost address for the return of the goods.

How to return an Item(s)

To return your item(s) to us, please follow the 3 step returns procedure below:
1. Please email customerservices@dash4it.co.uk to request an RMA number and returns form
2. Fill out the returns form
3. Return your item(s), along with your returns form to:

Returns
Dash4it.co.uk
Unit 2, Barncoose Industrial Estate
Redruth
Cornwall
TR15 3RQ

Please be aware that any postage costs incurred through returning your item(s) will be your responsibility, Goods must be returned in a resaleable condition within the original, undamaged packaging. The item(s) remain your liability until the return delivery is complete. With this in mind, please select a suitable postage method for the value as items not received back cannot be refunded or exchanged.

If the item is being returned as a result of damage or packing error, we will provide a freepost returns address for the item(s) to be returned to.

Refunds

Refunds should take no longer than 7 days to process from the date of receipt and approval of the returned item(s) and all refunds will be made to the original payment source.

Exchanges

Service is our primary aim and stock permitting; items will be exchanged and resent on the same day that we receive the original item(s) back

Lost in transit items

Although all items are sent out via standard Class Royal Mail delivery service and are usually delivered in 2-3 days of dispatch, on occasion this can take longer. Please allow 14 days from the date of dispatch for your order to arrive. If, beyond this time, you believe that your item may have been lost in transit, please contact us within 30 days to advise us of this and we shall investigate its whereabouts. If at this stage we cannot locate your order, we will send out a replacement or, at our discretion provide a refund where appropriate.

If your order is too large for the post box or requires a signature it may be held by Royal Mail. Please contact your local sorting office to see if your order is awaiting collection.

We would kindly request that in the rare instance that a lost in transit situation occurs, customers complete any courier documentation required to aid Dash4it in its claims process.

Our policy is designed to not only satisfy but exceed the requirements set out in both the Distance Selling Regulations (2000) and Sale of Goods Act (1979) for online retail.

For item returns please contact:
customerservices@dash4it.co.uk
Tel: 01209 31 07 68

Dash4it is a division of DWN Ltd and part of The Dash Group