Frequently Asked Questions (FAQs)
- When are you open?
- How can I be sure that this site is secure?
- What is 3D Secure Authentication?
- How much do i have to pay for delivery?
- Is there a minimum order?
- How long will my order take to process?
- When can i expect to receive my order?
- How will my order be packed?
- What if i want to cancel or return my order?
- I am buying on behalf of a group, business or school. Can i get a better price?
Dash4it is an internet division of DWN Limited and part of The Dash Group, launched on the 1st March 2007, we are now one of the largest and most trusted map retailers/wholesalers with thousands of customers throughout the UK.
Our bulk purchasing power allows us to pass savings directly onto our customers so virtually all products displayed on Dash4it have been heavily discounted from the recommended retail price. In addition, on many lines, we give customers the choice of purchasing a single pack for maximum convenience, or in case quantities for much larger savings.
When are you open?
The Dash4it customer service team is on hand:
08:30 - 17:00 Monday to Friday
08:30 - 11:30 on Saturday
During these hours a member of our dedicated, expert customer service team members will be available to help with any enquiry you may have via phone, email, or live chat.
How can I be sure that this site is secure?
Unlike many other e-commerce sites, Dash4it.co.uk has a registered SSL certificate which applies from the main store page onwards. This means that every time you make a click, your data is encrypted using 128-bit technology which offers the highest level of security. You can therefore rest assured that communications between your browser and this site's web servers are private and secure. For more information please click on the padlock in your internet browser.
How does the payment processing system work?
All payment processing is handled by Opayo (formerly Sagepay), a subsidiary of Evalon, (www.evalon.com), which is the largest independent Payment Service Provider in the UK and provides secure online facilities for thousands of businesses across the country. All payment processing pages are hosted by Sagepay and offer the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Sagepay adheres to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
As part of our ongoing commitment to maintaining the highest levels of security we also use the 3D Secure Authentication system.
What is 3D Secure Authentication?
3D Secure is the latest fraud prevention initiative launched by Visa and MasterCard and is the culmination of the “Verified by Visa” and “MasterCard SecureCode” schemes. 3D Secure creates a more secure method for authenticating your details at the time of the transaction by giving you the option to register your card (if you have not already done so) and then to verify your transaction, by entering your password or pin. Once you have registered your card for the first time, you can use your password/pin to verify your transaction every time you make a purchase from a website that uses the 3D Secure system. For more information, please contact your card issuer.
How much is delivery?
We offer free delivery on all orders over £15. On any orders below this threshold, we offer a standard UK delivery service via 2nd class Royal Mail for just £2.49 on all orders which can be upgraded to a 1st class service for just £3.99..
Is there a minimum order?
No. We are pleased to accept any order large or small so you can buy as little or as much as you need.
How long will my order take to process?
We normally hold all of the items shown on our website in stock at our 12,000 sq. ft. depot in Cornwall and usually dispatch all orders received by 4:00pm on the same working day (orders received by 11am on Saturdays). In the event that an item is out of stock, we will process your order as soon as it has been received, which is normally within two working days. In the unlikely event that your item is out of stock at our suppliers, we will contact you by phone or email to advise of the expected date of arrival and give you the opportunity to cancel your order.
When can i expect to receive my order?
We pack and dispatch all stock orders received before 4:00pm on weekdays (11am Saturday) the same day. Orders received after this time will usually be dispatched the following day. Orders are usually sent via Royal Mail 48 or APC Courier service (unless upgarded) depending on their size, value and selection at checkout. You should therefore typically expect your goods to arrive between one and three days after placing an order. (although please allow up to 10 working days to allow for postal delays). If one of the products you have ordered is out of stock, we may deliver part of your order and send the balance when we have received it.
Please be aware that some of our larger or more expensive products are shipped direct from our suppliers and therefore fall outside the scope of standard delivery and cannot be upgraded. If you require your order in a hurry, please feel free to give us a call to confirm the delivery method.
How will my order be packed?
We take the utmost care with each order to ensure it is carefully packed and protected against damage. Your order will normally be dispatched in a protective envelope or in a suitable box containing protective padding to protect it from damage during transit.
What if i want to cancel or return my order?
You can cancel your order at any time and we will refund your payment in full. If you are dissatisfied for any reason, after you receive your order, you may return it to us within 14 days and we will also refund your payment in full. If your order has been received damaged or faulty please do not hesitate contact us to arrange a replacement or refund.
I am buying on behalf of a group, business or school. Can i get a better price?
Yes we are delighted to give additional discounts for larger orders. We pride ourselves on being the UK's cheapest & fastest map specialist so please do not hesitate to contact us at email@example.com with your requirements and see what we can do for you.