Delivery

We pride ourselves on providing a fast, efficient service and therefore guarantee that; where possible we will dispatch all orders received before 3:30pm on the same day.

Standard UK Delivery

We offer free UK delivery as standard via Royal Mail 48 for all orders up to £75 which usually takes 3-5 days for delivery.

Orders in excess of this value will be upgraded free of charge to a 24hr courier (48hr for N.I, Highlands & Islands). Please note that orders dispatched via this method will require a signature on delivery. All orders dispatched via this method will receive a tracking number and estimated delivery window by email to the address you have specified at checkout.

Upgraded Delivery options

Need it in a hurry? We are able to upgrade your order for you to either Royal Mail 24 service (1-2 days) or a timed delivery service using Royal Mail or DPD courier service at a nominal fee. For estimated delivery times and prices, please see the table below. Upgrade options will be available at the point of checkout and will recalculate your order total appropriately at this stage.

How Long Will My Order Take To Process?

We normally hold stock of the items shown on our website at our 12,000 sq. ft. depot and usually dispatch all orders received by 3:30pm on the same working day (orders received by 11am on Saturdays). In the event that an item is out of stock, we will process your order as soon as it has been received, which is normally within two working days. In the unlikely event that your item is out of stock at our suppliers, we will contact you by phone or email to advise of the expected date of arrival and give you the opportunity to cancel your order.

When Can I Expect To Receive My Order?

We pack and dispatch all stock orders received before 3:30pm on weekdays (11am Saturday) the same day. Orders received after this time will usually be dispatched the following day. Orders are usually sent via Royal Mail or DPD 24hr courier depending on their size and value. You should therefore typically expect your goods to arrive between one and three days after placing an order. If one of the products you have ordered is out of stock, we may deliver part of your order and send the balance when we have received it.

Missed Deliveries

If for any reason you are not in to receive your order at the time the delivery is attempted, Royal Mail will leave you a card. This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-dispatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

How Will My Order Be Packed?

We take the utmost care with each order to ensure it is carefully packed and protected against damage. Your order will normally be dispatched in a protective envelope or in a suitable box containing protective padding to protect it from damage during transit.

International Deliveries

We are pleased to offer the option of international shipping on orders of any size starting from as little as £3.99. The postage charge for your order will be automatically calculated for the appropriate destination country by its weight and added to your order total during the checkout stage.

If you have any queries regarding any of this, please don't hesitate to contact us to discuss it.

 

                UK Mainland

Delivery Option

Expected Delivery Times

Orders Under £75

Orders Over £75

Standard

3-5 working days

FREE

N/A

Upgraded 1st Class

1-2 working days

£1.95

N/A

Next Day 

Next working day

£6.99

FREE

Next Day by 12 Noon

Next working day (12:00)

£9.99

£4.99

Saturday Delivery

Next Day (Saturday)

£19.99

£16.99

 

                Northern Ireland, Highlands & Islands

Delivery Option

Expected Delivery Times

Orders Under £75

Orders Over £75

Standard

3-5 working days

FREE

N/A

Upgraded 1st Class

1-2 working days

£1.95

N/A

48hr

2 working days

£11.99

FREE

Saturday Delivery

Please Call

POA

POA

Please note that delivery times provided are estimates provided by the courier based on the service and are not guaranteed. Next day delivery is based on working week days for both dispatch and delivery and does not include weekend days. Orders placed on a Friday evening onwards will therefore be dispatched via 24hr courier on Monday for delivery Tuesday.


For further information on delivery, please contact:
customerservices@dash4it.co.uk
Tel: 01209 310 768

 

Dash4it is a division of DWN Ltd and part of The Dash Group